Support

Updated 24 October 2026

Email us and a real person will answer, normally within two working days.

To help us help you, include your phone model, Android version, whether you were on WiFi or mobile data, and a screenshot of the result.

Fix it yourself

Lower than expected? Check the Connection Doctor note under the result. Then try again near the router, on 5 GHz WiFi, with VPN off and other downloads paused.
Check won’t start or fails? Make sure you are online. If you chose a regional server, switch back to Auto. Some company or school networks block test servers.
No WiFi name or 5G signal values? Android needs location permission and phone location turned on before apps can read these.
Scheduled checks missing? Allow notifications and remove battery restrictions for Speed Check.
Paid for Pro but still see ads? Open the Pro screen and tap Restore purchase with the Google account you paid with. Still stuck? Send us your Google Play order number (GPA.…).
Want to cancel? Google Play > profile picture > Payments & subscriptions > Subscriptions > Speed Check.
Want your data gone? Use Reset local data in the app, or uninstall. See the Privacy Policy for what our providers hold.